Return & Refund Policy

Last Updated: October 2025

At Celira, we take pride in offering high-quality 925 sterling silver and anti-tarnish jewellery, crafted with care and precision. Each product undergoes strict quality checks before dispatch. However, if you are not completely satisfied with your purchase, please read our Return & Refund Policy below.

1. Return Eligibility

  • Returns are accepted only within 7 days from the date of delivery.

  • To be eligible for a return, the item must be unused, unworn, and in its original packaging with all tags intact.

  • Any signs of wear, damage, alteration, or missing parts will lead to the rejection of your return request.

2. Refund Policy

  • Refunds are applicable only if the product received is damaged or defective upon arrival.

  • Customers must notify us within 48 hours of delivery by emailing contact@celira.in with unboxing pictures and a clear video showing the damage.

  • After verification by our quality assurance team, a refund will be initiated within 5–7 business days to your original payment method.

  • No refunds will be issued for minor variations in color, design, or texture that are typical of handcrafted jewellery.

3. Non-Returnable & Non-Refundable Items

Certain items are not eligible for return or refund, including:

  • Customised or personalised jewellery pieces

  • Gift cards or promotional items

  • Items purchased during clearance or sale events

4. Fraudulent or Misleading Returns

  • Celira follows a zero-tolerance policy toward fraudulent return attempts.

  • If our team finds that a returned product has been tampered with, exchanged, or replaced dishonestly, we reserve the right to:

    • Reject the return or refund request.

    • Issue a formal legal notice for fraudulent activity.

    • Permanently block the customer’s account from future orders.

Celira values genuine customers, and we request everyone to act with honesty and integrity while using our services.

5. How to Initiate a Return or Refund

To initiate a return, please email us at contact@celira.in with the following details:

  1. Order ID and invoice copy

  2. Reason for return/refund

  3. Clear unboxing video and photos of the product

Our support team will verify your request and guide you through the return process if eligible.

6. Contact Us

For any queries regarding our Return & Refund Policy, please contact:
📧 Email: contact@celira.in
🌐 Website: www.celira.in

This Return & Refund Policy complies with the Consumer Protection Act, 2019, and other applicable laws within India.